Privacy Policy
FluxForce informs you about its Privacy Policy regarding the treatment and protection of personal data of users that may be collected by browsing through the website, in accordance with EU General Data Protection Regulation 679/2016 (GDPR), the Directive 2002/58/CE (E-Privacy) and their subsequent amendments and any further relevant regulation.
In this sense, FluxForce guarantees compliance with current regulations on the protection of personal data, hereinafter with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (GDPR).
The Privacy Policy mainly covers the following parts:
- FluxForce as Data Controller and Data Processor
- FluxForce’s roles in data processing
- Personal Data Collection
- Purposes of the processing of your personal data and the legal basis for the processing
- Collection of Contacts’ Personal Information to fulfill our contractual obligations as a service provider to the Customer
- Recipients of your personal data
- Confidentiality and transfer of data to third parties
- Our Company wide Commitment to Your Privacy
- Data Retention
- Exercising of your rights
- Privacy policies of other websites
- Privacy questions
FluxForce as Controller and Data Processor
FluxForce acts as the data controller for personal data collected directly from users and clients through its website, contact forms, registration processes, subscriptions, and its own marketing communications.
FluxForce also acts as the data processor for personal data that clients upload to the platform as part of their use of the contracted services, in accordance with the Data Processing Agreement (“DPA”), which forms an integral part of the Contract terms and conditions.
FluxForce’s contact information can be found below:
Identity: FluxForce, Inc
Address: 1110 Brickell Avenue, Suite #400, Miami, FL 33131, US
Email: info@fluxforce.com
FluxForce's roles in data processing
Depending on the type of data and the context of the processing, FluxForce may act as:
a) The Data Controller, with respect to the personal data of users, clients, and potential clients who interact directly with FluxForce through the website, forms, registration processes, billing, support, and its own marketing communications.
b) The Data Processor, with respect to the personal data that Clients choose to incorporate into the FluxForce platform within the framework of the Service provision, with the Client being the Data Controller of said data.
This processing as a Data Processor is specifically regulated in FluxForce’s Data Processing Agreement (“DPA”).
Personal Data Controller
The data collected from those who access the site will be processed at the FluxForce, Inc offices, in the manner set out by the GDPR provisions and all applicable laws.
The cases in which you do provide your personal data are the following:
- By contacting through the contact form or sending an email
- By creating a FluxForce account either with free trial or paid plan
- By subscribing to our newsletter.
What information do we collect?
We collect and store the personal data which has been provided by you (“user”).The personal information generally includes your name, last name, phone number, email address, company name.
Purposes of the processing of your personal data and the legal basis for the processing
The personal data and the purpose of the processing by FluxForce are listed below:
- Directly from you when you contact us (Contact Form)
FluxForce requests personal data among which may be: Name, email address, telephone number, company name, this in order to answer your questions/ queries.
For example, FluxForce uses this data to respond to your messages, doubts or concerns that you may have regarding the information included in the website, the services / products we offer, questions regarding the legal texts included in the website, as well another query that you may have that is not subject to the conditions of the website.
FluxForce collects this information with your consent, and we use it to respond to your inquiries, communicate with you about your query status, or for the purposes stated at the time of collection.
Basis for the processing: Consent for responding to your contact request.
- Customer account registration form.
If you create a Customer account, FluxForce requests the following personal information: name, email address, company name, and requires you to choose a password to login.
FluxForce collects this information with your consent, and we use it to provide the services, identify and manage your account, and also reach out to you about the services. If you place an order or subscription, FluxForce will use a PCI-compliant payment processor to collect and process your payment information.
Basis for the processing: FluxForce Customer Terms of Service.
- Newsletter Subscription Form
FluxForce requests the following personal information: Name and surname, email address, telephone number, company, job title This information is to manage the subscription list, send newsletters and send emails about FluxForce services.
Basis for the processing: consent to the processing.
Collection of Contacts’ Personal Information to fulfill our contractual obligations as a service provider to the Customer
FluxForce’s Services enable Customers to promote their brands through email, SMS, chat, and other types of marketing communications.
Customers may choose to input their Contacts’ Personal Information into the Services to send them marketing communications. FluxForce collects Contacts’ Personal Information to fulfill our contractual obligations as a service provider to the Customer. A Customer’s processing of Contacts’ Personal Information via the Services is subject to the Customer’s privacy practices, not ours.
FluxForce is not responsible for any Customer’s compliance with applicable privacy laws, or a Customer’s obligations related to their Contacts’ privacy rights.
Recipients of your personal data
Personal data may be processed by FluxForce and, when necessary for the proper provision of the Service, by suppliers and collaborators acting as data processors, such as providers of technological infrastructure, hosting services, communication tools, or payment processors.
All these third parties operate under contracts that guarantee compliance with Regulation (EU) 2016/679 (GDPR) and will only process data following instructions from FluxForce or the Client, as applicable.
Under no circumstances will personal data be transferred to third parties for marketing purposes without the express consent of the data subject.
Confidentiality and transfer of data to third parties
The data you provide us will be treated confidentially. FluxForce has adopted all the technical and organizational measures and all the levels of protection necessary to guarantee the security in the treatment of the data and to avoid its alteration, loss, theft or unauthorized access, according to the state of the technology and nature of the data stored.
Likewise, it’s also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.
Data Storage
All data collected and processed through our platform is stored on servers located in Germany. The company has selected these servers in compliance with European data protection regulations, ensuring that our clients’ data is managed and protected in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. Germany, as a member state of the European Union, guarantees an adequate level of protection for personal data.
Notwithstanding the foregoing, certain remote access to data from third countries may occur in an exceptional and controlled manner, applying in all cases the appropriate safeguards provided for in Article 46 of the GDPR, such as Standard Contractual Clauses or other equivalent measures.
Access to Personal Data
FluxForce may access personal data stored on the platform only when necessary for the proper provision of the Service, technical support, maintenance, or compliance with legal obligations, and always in accordance with the Terms of Service and the applicable Privacy Policy.
Such access will be carried out under strict confidentiality and security measures, and the data will not be used for purposes other than those contractually established.
Our Company wide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to FluxForce employees and strictly enforce privacy safeguards within the company.
FluxForce may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.
Data Retention
FluxForce will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Retention period for each purpose:
Contact and Customer account registration forms: FluxForce will retain the data for the period necessary to fulfill the user request.
Subscriptions (Newsletter): The personal data you provide to FluxForce will be kept until you request its deletion(unsubscription). This type of purpose is based on a user’s consent, and therefore the user can withdraw his consent at any time.
Exercising of your rights
FluxForce would like to make sure you are fully aware of all of your data protection rights under provisions of GDPR. Regarding your personal data every user is entitled to the following:
The right to access – You have the right to request FluxForce for copies of your personal data.
The right to rectification – You have the right to request that FluxForce correct any information you believe is inaccurate. You also have the right to request FluxForce to complete information you believe is incomplete.
The right to erasure – You have the right to request that FluxForce erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that FluxForce restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to FluxForce’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that FluxForce transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Furthermore, the data subject has the right to lodge a complaint with the competent data protection supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement.
Privacy policies of other websites
The FluxForce website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Privacy questions
If you have any questions or concerns about FluxForce’s Privacy Policy or data processing, please contact FluxForce at
Email: legal@fluxforce.com
If you ask FluxForce, FluxForce will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
This Privacy Policy was updated on the website in October 2024.
